Privacy Policy

Last Updated: 25th May 2022

1.0 Introduction

This Privacy Policy applies to all the products, services, websites and apps offered by Crowdoscope Ltd and Silverman Research Ltd, hereafter referred to as “Crowdoscope”. We refer to those products, services, websites and apps collectively as the “services” in this policy.

References to “data” in this Privacy Policy will refer to whatever data you use our services to collect, whether it be survey responses, data collected in a form, or data uploaded on a website hosted by us. Reference to personal information means information about you personally that we collect or for which we act as custodian.

2.0 Information we collect

2.1 Who are “you”?

To better understand what information is most relevant to you, see the following useful definitions:

Administrators: You hold an account within Crowdoscope and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, or reviewing questionnaires within an account.

Participants: You have received a survey, form, application, or questionnaire powered by Crowdoscope.

Website Visitor: You are just visiting one of our websites or have completed a contact form on one of our websites.

2.2 Information we collect about you.

• Survey/form/application data: We collect your survey/form/application data (questions and responses) for you and provide analysis tools for you to use with respect to this data.
• Contact Information (for example an email address): You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or customer support team, or a response to one of Crowdoscope’s own surveys.
• Usage information: We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, and so on.
• Log Data: Our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including the files viewed on our site, device type and timestamps.

If you are an Administrator we will also collect:
Account Information

• Registration information: When you register for a Crowdoscope account, we collect your first and last name, username, password and email address.
• Billing information: If you make a payment to Crowdoscope, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number).

3.0 How we use the information we collect

3.1 Administrators

We process personal data about you either with your consent or in order to:

• Fulfill our contractual responsibility to deliver the services to you;
• To pursue Crowdoscope’s legitimate interests of:
  • improving service experience; and
  • developing new products and service features.

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

• Contact Information: We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (for as long as you do not opt-out). You can opt out of marketing communications at any time by clicking on the “unsubscribe” link in them.
• Log data: We use log data for many different business purposes to include. To monitor abuse and troubleshoot. To create new services, features, content or make recommendations. To fix bugs and troubleshoot product functionality.

To manage our services we will also internally use your information and data, for the following limited purposes:

• To enforce our agreements where applicable.
• To prevent potentially illegal activities.
• To screen for and prevent undesirable or abusive activity.

We collect and use the following data on the basis that we have to use this information in order to fulfill our contract with you:

• Your Account Information: We need to use your account data to run your account, provide you with services, bill you for our services, provide you with customer support, and contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You cannot opt out of these communications since they are required to provide our services to you.
• Your Profile: We process other aspects of your account information (like the personal information you provide about your job or your job title) for legitimate interests like providing you with a personalised experience and relevant and useful marketing information as well as to make other product, feature and service recommendations to you to optimise your use of the services we offer.

3.2 Participants

In general survey responses to Crowdoscope’s are controlled and managed by the Administrator (the person who sent or deployed that survey). In those instances Crowdoscope is only processing those responses on behalf of the Administrator.

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

• • Cookies: We collect information using cookies when you take a survey. These cookies are used to ensure that the full functionality of our survey service is operational, to ensure the survey operates appropriately and optimally.
  • Contact Information: As a Respondent, we would only use contact information to respond to an inquiry which you submit to us.
  • How you use our services (applicable to participants only): We use information about how you use our services to improve our services for you and all users.
  • Log data: We use log data for many different business purposes to include: To monitor abuse and troubleshoot. To create new services, features, content or make recommendations. To fix bugs and troubleshoot product functionality.
  • To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable.
    • To prevent potentially illegal activities.
    • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.

3.3 Visitors

We process personal data about you where:

• • • • You have consented or;
      • Crowdoscope’s has legitimate interests of:
        • improving service experience; and
        • developing new products and service features.

When you have consented we collect and use the following information about you:

• • • • Contact Information: We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (as long as you have agreed to this at the point of providing your information and for as long as you do not opt-out).
      • How you use our services: We use information about how you have interacted with our websites to improve our website services for you and all users.

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this privacy policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

• • • • Device data. We use device data both to troubleshoot problems with our service and to make improvements to it.
      • Log data. We use log data for many different business purposes to include: To monitor abuse and troubleshoot. To track your preferences and create new services, features, content or make recommendations personalized for you. To fix bugs and troubleshoot product functionality.

Information we share

We do not share your information or data with third parties outside Crowdoscope except in the following limited circumstances:

• • • • If you are a Administrator that is part of an Enterprise team using Crowdoscope your account information and data will be shared with the Account Administrator(s) and your survey data may also be visible to other members in your team with whom you share your surveys or with whom you collaborate.
      • To help us provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to: facilitate customers in making card payments, deliver and help us track our marketing and advertising content, help us track website conversion success metrics, manage our sales and customer support services to you.

We also have to share information or data in order to:

• • • • meet any applicable law, regulation, legal process or enforceable governmental request.
      • enforce applicable policies, including investigation of potential violations.
      • detect, prevent, or otherwise address fraud, security or technical issues.
      • protect against harm to the rights, property or safety of our users, the public or to Crowdoscope and/or as required or permitted by law.

Data retention

If you have a valid/operational account with Crowdoscope we do not delete the data in your account – you are responsible for and control the time periods for which you retain this data. If you are a Participant, you will need to ask the Administrator how long your responses will be stored in Crowdoscope services. For expired accounts Crowdoscope’s Standard Data Retention Policy will apply.

Who is my data controller?

As mentioned above – all response data at an individual level is controlled by the Administrator. Crowdoscope can be a data controller of data about Participants only in the very limited ways described in the section above called “How we use the information we collect – Participants”. To the extent that is the case the data controller is Crowdoscope Ltd.

Contact Information

Our Contact Information for Privacy Inquiries

Silverman Research Ltd
30 Colenso Rd
London
E5 0SL